FREQUENTLY ASKED QUESTIONS
Choosing Labs and Sessions
Yes. If the Lab you want is full, you can place your name on the waitlist and also select another Lab that is open. Here's how it works:
- As attendees change their schedules, spots open up.
- When a spot opens up, you will be notified by email in the order you joined the waitlist.
- To add the Lab, see the question see Section 3: View/Modify Registration.
- You will have 24 hours before the next person on the waitlist is notified. Details will be provided in the e-mail.
**Please Note: Being on the waitlist does not guarantee you the next available spot. When a spot opens up, you will be notified in the order you were waitlisted, and new registrants will be able to register, but only the first to do so will be added. We encourage you to add email@example.com to your email contacts to ensure receipt of all emails.
**Learning Lab limits will still apply when you are notified for an open spot. If you choose to add a lab you have been notified of, but have reached your limit, you will need to modify your schedule.
If an opening occurs prior to the start of Expo, we will contact you by email. Once Expo has begun:
- If there is a Lab that interests you, check with the Expo Registration Desk for availability. If there is space they can register you for that Lab.
- Open Labs are available on a first-come, first-served basis.
The options for Labs are:
- Observer — you are going to the Lab to watch only. If you have a service dog or a small dog that fits under your seat, you may bring the dog with you, but you should not work with your dog during the Lab.
- Dog & Handler — you will be bringing a dog with you and you will be working with your dog during the Lab. See participant notes in individual course descriptions for a more detailed understanding of the skills required and activities planned for each Lab.
Service dogs are always welcome.
You will see that Learning Labs frequently list another course as a "prerequisite." To keep the Labs at the appropriate pace, faculty members will assume that you have attended the prerequisite Session.
- If You Are a Participant: If you intend to work with your dog in a Lab, you must attend the prerequisite Session. The Labs build on the material in the prerequisite Session; you would have a difficult time keeping up with the Learning Lab if you did not attend the prerequisite Session.
- If You Are an Observer: If you are attending a Lab as an observer, we recommend that you attend the prerequisite Session as well, but it is not a requirement. As an observer who has not attended the prerequisite Session, please refrain from asking questions during the Lab. Those questions were likely answered in the prerequisite Session.
Participants in a Learning Lab may not skip the prerequisite Session. The purpose of the Lab is to put into practice concepts, skills, and ideas presented in the prerequisite course. The instructor will assume that you have been to the prerequisite Session and will conduct the Lab on that basis. Show that you respect other participants' time and get the most out of the Lab by attending the prerequisite Session.
If you are attending a Lab as an observer, we recommend that you attend the prerequisite Session as well, but it is not a requirement. As an observer who has not attended the perquisite Session, please refrain from asking questions during the Lab. Experience has shown that those questions were likely answered in the prerequisite Session.
ClickerExpo registration includes access to more than 75 courses, including observer spots in Learning Labs (on a space-available basis). You also have access to reserve working spots in Labs. The fee for dog and handler spots in Learning Labs is $12.95 per Lab; participant and observer spots are complimentary.
Registration and Payment Process
- If you have gone through part or all of the registration process and you get an Incomplete Registration e-mail (and no confirmation e-mail), it means you are not registered and you were not charged. You will need to go back and register again. These messages are generated automatically and do not require a reply.
- If you get no message (confirmed or incomplete), please check your spam and/or junk mail folders.
If the system will not take your credit card payment:
- Please check to make sure you are using a credit card we accept (American Express, Visa, MasterCard, and Discover).
- Please be sure that the credit card info that you entered online matches exactly the billing info your credit card company has on file, or the card will not process.
- Do not hit the back button or close the window before the credit card has finished processing, or you will not be registered.
If the credit card transaction still does not go through, please email us at firstname.lastname@example.org or call 1-800-47-CLICK.
View/ Modify/ Changing Your Registration
- To make a change to your record, or to view your record at any time: Simply click on the link that was sent to you with your registration confirmation. When prompted, provide the e-mail address and confirmation number provided in the email.
- Alternatively, go to clickerexpo.clickertraining.com and click on "Register" On the registration page, click the button that says "View Current Registration" and enter your password and reference number there.
Cancel up to 60 days before the event (Monday, November 26, 2018 for Portland or Monday, January 21, 2019 for Washington DC) for a full refund less a $59.00 processing fee. After that deadline no refunds will be issued.
All cancellation requests must be processed through your confirmation page. Please use this link. You will also need your confirmation number and email address to access the information.
Transfer your individual registration to another person up until 30 days before the event (Wednesday, December 26, 2018 for Portland or Wednesday, February 20, 2019 for Washington DC) for a $59.00 processing fee.
We strongly recommend the purchase of travel insurance, especially for overseas trips. This insurance protects your overall investment in the event if you are forced to cancel your registration and protects you during the trip in many situations such as lost luggage or illness. Check with your insurance carrier, or travel provider, for options.
- If you make a change to your registration record (such as adding a meal), you will receive an e-mail confirmation.
- If you don't get a confirmation e-mail, it may mean the change did not go through. You will need to check your record and, possibly, make the change again.
- Please be sure to confirm the change at the bottom of the page every time a change is made.
Dogs at ClickerExpo
Yes! In 2018, ClickerExpo received CEU accreditation from the Certification Council for Professional Dog Trainers (CCPDT), the International Association of Animal Behavior Consultants (IAABC), the American Association of Veterinary State Boards (RACE) , and Karen Pryor Academy (KPA). Stay tuned for details on 2019.
By agreement with the speakers, attendees may not audiotape or videotape during Sessions or Labs. Please avoid using flash cameras during videos or demonstrations. If you are taking still pictures, please don’t obscure the view for other people by moving in front of them.
During the conference Sessions and Labs, please silence all cell phones. Please take all private conversations into the hotel foyer/lobby areas while the speakers are presenting.
Write them down—that’s what the pages in the back of this program are for! You may find that your question is answered later in the Session. If not, ask your neighbors during lunch or break times—it’s a good way to make new friends. Many attendees are very sophisticated clicker trainers and can answer 19 out of 20 of the most burning questions you may have. Faculty members are often available for informal discussion in the halls and between Sessions.
Please refrain from bringing up your own experience during a lecture, i.e. “My dog always...” or “My horse never...” Attendees should reserve these type of questions for one-on-one conversation.
Appropriate questions will be based off course subject-matter or will be questions that will benefit a larger audience's collective learning.