FREQUENTLY ASKED QUESTIONS

Registration Questions

Choosing Labs and Sessions

Sessions are lecture-based with a presentation and often video examples. These courses are open-seating.

Learning Labs provide an opportunity to work with your dog or to observe others working with dogs under the tutelage of the ClickerExpo faculty. Dog and handler teams practice skills with observers playing different roles - whether taking data, coaching or just observing! These courses should be reserved during the registration process.

Many Learning Labs are based on concepts presented in a preceding Session, while others incorporate a presentation along with demonstrations and practical applications of the skills being taught. There are some Learning Labs for humans only. Be sure to read course descriptions fully.

ClickerExpo Washington DC registration includes access to more than 75 courses, including observer spots in Learning Labs (on a space-available basis). You also have access to reserve working spots in Labs. There is a fee for dog and handler spots in Learning Labs; participant and observer spots are complimentary.

Stay tuned! Pricing details will be announced in June for ClickerExpo 2020.

Sessions are lecture-based with a presentation and often video examples. These courses are open-seating.

ClickerExpo Washington DC registration includes access to all courses. You receive unlimited access to all Sessions and up to 4 Observer Spots in Labs for a Three Day Registration, 2 Labs for a Two Day Registration, or 1 Lab for a One Registration.

To observe a Learning Lab, reserve an observer spot for no additional cost.
To work with your dog in a Learning Lab, reserve a dog & handler spot for $12.95.
There are Learning Labs designed specifically for humans (without their dogs). To participate in these, reserve a participant spot for no additional cost.

Stay tuned! Pricing details will be announced in June for ClickerExpo 2020.

Yes. If the Lab you want is full, you can place your name on the waitlist and also select another Lab that is open. Here's how it works:

As attendees change their schedules, spots open up.
When a spot opens up, you will be notified by email in the order you joined the waitlist.
To add the Lab, see the question see Section 3: View/Modify Registration.
You will have 24 hours before the next person on the waitlist is notified. Details will be provided in the e-mail.

**Please Note: Being on the waitlist does not guarantee you the next available spot. When a spot opens up, you will be notified in the order you were waitlisted, and new registrants will be able to register, but only the first to do so will be added. We encourage you to add events@clickertraining.com to your email contacts to ensure receipt of all emails.

**Learning Lab limits will still apply when you are notified for an open spot. If you choose to add a lab you have been notified of, but have reached your limit, you will need to modify your schedule.

The options for Labs are:

Observer — you are going to the Lab to watch only. If you have a service dog or a small dog that fits under your seat, you may bring the dog with you, but you should not work with your dog during the Lab.
Dog & Handler — you will be bringing a dog with you and you will be working with your dog during the Lab. See participant notes in individual course descriptions for a more detailed understanding of the skills required and activities planned for each Lab.

Service dogs are always welcome.

You will see that Learning Labs frequently list another course as a "prerequisite." To keep the Labs at the appropriate pace, faculty members will assume that you have attended the prerequisite Session.

If You Are a Participant: If you intend to work with your dog in a Lab, you must attend the prerequisite Session. The Labs build on the material in the prerequisite Session; you would have a difficult time keeping up with the Learning Lab if you did not attend the prerequisite Session.
If You Are an Observer: If you are attending a Lab as an observer, we recommend that you attend the prerequisite Session as well, but it is not a requirement. As an observer who has not attended the prerequisite Session, please refrain from asking questions during the Lab. Those questions were likely answered in the prerequisite Session.

Participants in a Learning Lab may not skip the prerequisite Session. The purpose of the Lab is to put into practice concepts, skills, and ideas presented in the prerequisite course. The instructor will assume that you have been to the prerequisite Session and will conduct the Lab on that basis. Show that you respect other participants' time and get the most out of the Lab by attending the prerequisite Session.

If you are attending a Lab as an observer, we recommend that you attend the prerequisite Session as well, but it is not a requirement. As an observer who has not attended the prerequisite Session, please refrain from asking questions during the Lab. Experience has shown that those questions were likely answered in the prerequisite Session.

ClickerExpo Washington DC registration includes access to more than 75 courses, including observer spots in Learning Labs (on a space-available basis). You also have access to reserve working spots in Labs. The fee for dog and handler spots in Learning Labs is $12.95 per Lab; participant and observer spots are complimentary.

Stay tuned! Pricing details will be announced in June for ClickerExpo 2020.

Registration and Payment Process

Once you have completed your registration online and you have entered the credit card information, please make sure to wait for the confirmation page. This page tells you that you are confirmed, and ensures that you receive a confirmation e-mail.
If a confirmation page does not pop up and/or you do not receive a confirmation e-mail, your charge transaction has not gone through.
Sometimes e-mails do not go through to recipients because of spam filtering (this is almost always the case with aol addresses). Please be sure that you have added events@clickertraining.com to your email address book so that our e-mails get through to you.

If you have gone through part or all of the registration process and you get an Incomplete Registration e-mail (and no confirmation e-mail), it means you are not registered and you were not charged. You will need to go back and register again. These messages are generated automatically and do not require a reply.
If you get no message (confirmed or incomplete), please check your spam and/or junk mail folders.

If the system will not take your credit card payment:

Please check to make sure you are using a credit card we accept (American Express, Visa, MasterCard, and Discover).
Please be sure that the credit card info that you entered online matches exactly the billing info your credit card company has on file, or the card will not process.
Do not hit the back button or close the window before the credit card has finished processing, or you will not be registered.

If the credit card transaction still does not go through, please email us at events@clickertraining.com or call 1-800-47-CLICK.

View/ Modify/ Changing Your Registration

Cancel up to 60 days before the event (Monday, January 21, 2019 for Washington DC) for a full refund less a $59.00 processing fee. After that deadline no refunds will be issued.

All cancellation requests must be processed through this link for Washington DC. You will need your confirmation number and email address, which can be found in your confirmation email, to log in.

Transfer your individual registration to another person up until 30 days before the event (Wednesday, February 20, 2019 for Washington DC) for a $59.00 processing fee. Email events@clickertraining.com with your request to transfer a registration.

We strongly recommend travel insurance, especially for overseas trips. This insurance protects your overall investment in the event if you are forced to cancel your registration and protects you during the trip in many situations such as lost luggage or illness. Many independent agencies are available in addition to travel providers.

If you make a change to your registration record (such as adding a meal), you will receive an e-mail confirmation.
If you don't get a confirmation e-mail, it may mean the change did not go through. You will need to check your record and, possibly, make the change again.
Please be sure to confirm the change at the bottom of the page every time a change is made.

You can log into your registration to review your selections at any time. Do not wait until you are onsite at ClickerExpo to check your registration record for the first time.

Cancel up to 60 days before the event (Monday, November 26, 2018 for Portland or Monday, January 21, 2019 for Washington DC) for a full refund less a $59.00 processing fee. After that deadline no refunds will be issued.

All cancellation requests must be processed through this link for Portland or Washington DC. You will need your confirmation number and email address, which can be found in your confirmation email, to log in.

Transfer your individual registration to another person up until 30 days before the event (Wednesday, December 26, 2018 for Portland or Wednesday, February 20, 2019 for Washington DC) for a $59.00 processing fee. Email events@clickertraining.com with your request to transfer a registration.

If you make a change to your registration record (such as adding a meal), you will receive an e-mail confirmation.
If you don't get a confirmation e-mail, it may mean the change did not go through. You will need to check your record and, possibly, make the change again.
Please be sure to confirm the change at the bottom of the page every time a change is made.

You can log into your registration to review your selections at any time. Do not wait until you are onsite at ClickerExpo to check your registration record for the first time.

Dogs at ClickerExpo

Please see Bringing a Dog to ClickerExpo.

CEUs

Yes! ClickerExpo 2019 has received CEU accreditation from the Certification Council for Professional Dog Trainers (CCPDT), International Association of Animal Behavior Consultants (IAABC) and Karen Pryor Academy (KPA).

CCPDT:
- CPDT-KA & CPDT-KSA will earn 30 Knowledge CEUs
- CBCC-KA will earn 19.5 Knowledge CEUS
- Dog/Handler teams will earn an additional 2.25 Skills CEUs (CPDT-KSA)
IAABC: 19.25 CEUs
Karen Pryor Academy: 19.25 CEUs
American Association of Veterinary State Boards (RACE):
- CEUs: 17.5
  This program was reviewed and approved by AAVSB RACE program for 17.5 hours of continuing education credits for Veterinarians and/or Veterinary Technicians in subject matter categories of: Category Two: Non-Scientific-Clinical using the delivery method of Seminar/LectureLab/Wet Lab. This approval is valid in jurisdictions that recognize AAVSB RACE approval.

For details on how to receive CEUs after attending ClickerExpo 2019, click here.

Stay tuned for CEU information for Seattle and Louisville 2020!

Etiquette

Write them down—that’s what the pages in the back of this program are for! You may find that your question is answered later in the Session. If not, ask your neighbors during lunch or break times—it’s a good way to make new friends. Many attendees are very sophisticated clicker trainers and can answer 19 out of 20 of the most burning questions you may have. Faculty members are often available for informal discussion in the halls and between Sessions.