FREQUENTLY ASKED QUESTIONS
Registration Questions
Choosing Labs and Sessions
Check out our guide for help choosing your courses for ClickerExpo 2020.
Check out the ClickerExpo Seattle and Louisville 2020 programs!
Sessions are lecture-based with a presentation and often video examples. These courses are open-seating.
Learning Labs provide an opportunity to work with your dog or to observe others working with dogs under the tutelage of the ClickerExpo faculty. Dog and handler teams practice skills with observers playing different roles - whether taking data, coaching or just observing! These courses should be reserved during the registration process.
In the ClickerExpo course schedule Sessions are typically the first four blocks and Learning Labs are the last two blocks in any given time slot. 8AM courses follow a Session format unless specifically noted. If you click on a title, you’ll find the “Course Type” directly under the faculty name.
ClickerExpo registration includes access to all courses. You receive unlimited access to all Sessions and up to 4 Observer Spots in Labs for a Three Day Registration, 2 Labs for a Two Day Registration, or 1 Lab for a One Registration.
If you plan to participate as a dog/handler team, you may enroll in a Learning Lab once registration opens for $12.95.
Each three-day registrant can reserve spots in up to 4 Labs, 2 Labs for a Two Day Registration, or 1 Lab for a One Registration.
You can schedule your Labs any way you choose. For example, if you are going for three days, you can participate in one Lab on Friday and two on Saturday, one each day, or three the same day. You choose what fits your schedule best.
ClickerExpo 2020 registration includes access to more than 75 courses, including observer spots in Learning Labs (on a space-available basis). You also have access to reserve working spots in Labs. There is a $12.95 fee for dog and handler spots in Learning Labs; participant and observer spots are complimentary.
For pricing details, check out the Seattle and Louisville pages.
Check out our guide for help choosing your courses for ClickerExpo 2020.
Check out the ClickerExpo Seattle and Louisville 2020 programs!
Sessions are lecture-based with a presentation and often video examples. These courses are open-seating.
Learning Labs provide an opportunity to work with your dog or to observe others working with dogs under the tutelage of the ClickerExpo faculty. Dog and handler teams practice skills with observers playing different roles - whether taking data, coaching or just observing! These courses should be reserved during the registration process.
In the ClickerExpo course schedule Sessions are typically the first four blocks and Learning Labs are the last two blocks in any given time slot. 8AM courses follow a Session format unless specifically noted. If you click on a title, you’ll find the “Course Type” directly under the speaker name.
ClickerExpo registration includes access to all courses. You receive unlimited access to all Sessions and up to 4 Observer Spots in Labs for a Three Day Registration, 2 Labs for a Two Day Registration, or 1 Lab for a One Registration.
- To observe a Learning Lab, reserve an observer spot for no additional cost.
- To work with your dog in a Learning Lab, reserve a dog & handler spot for $12.95.
- There are Learning Labs designed specifically for humans (without their dogs). To participate in these, reserve a participant spot for no additional cost.
- In some Learning Labs there may be a need for demonstration volunteers. To volunteer your dog to be handled by a speaker and/or lab coach in a Lab demonstration, reserve a Demo Volunteer spot for no additional cost.
Each three-day registrant can reserve spots in up to 4 Labs, 2 Labs for a Two Day Registration, or 1 Lab for a One Registration.
You can schedule your Labs any way you choose. For example, if you are going for three days, you can participate in one Lab on Friday and two on Saturday, one each day, or three the same day. You choose what fits your schedule best.
Yes. If the Lab you want is full, you can place your name on the waitlist and also select another Lab that is open. Here's how it works:
- As attendees change their schedules, spots open up.
- When a spot opens up, you will be notified by email in the order you joined the waitlist.
- To add the Lab, see the question see Section 3: View/Modify Registration.
- You will have 24 hours before the next person on the waitlist is notified. Details will be provided in the e-mail.
**Please Note: Being on the waitlist does not guarantee you the next available spot. When a spot opens up, you will be notified in the order you were waitlisted, and new registrants will be able to register, but only the first to do so will be added. We encourage you to add events@clickertraining.com to your email contacts to ensure receipt of all emails.
**Learning Lab limits will still apply when you are notified for an open spot. If you choose to add a lab you have been notified of, but have reached your limit, you will need to modify your schedule.
If an opening occurs prior to the start of Expo, we will contact you by email. Once Expo has begun:
- If there is a Lab that interests you, check with the Expo Registration Desk for availability. If there is space they can register you for that Lab.
- Open Labs are available on a first-come, first-served basis.
The options for Labs are:
- Observer — you are going to the Lab to watch only. If you have a service dog or a small dog that fits under your seat, you may bring the dog with you, but you should not work with your dog during the Lab.
- Dog & Handler — you will be bringing a dog with you and you will be working with your dog during the Lab. See participant notes in individual course descriptions for a more detailed understanding of the skills required and activities planned for each Lab.
- Demo Volunteer - you are going to the Lab to watch only and volunteer your dog to be handled by a speaker and/or lab coach in a Lab demonstration.
Service dogs are always welcome.
You will see that Learning Labs frequently list another course as a "prerequisite." To keep the Labs at the appropriate pace, speakers will assume that you have attended the prerequisite Session.
- If You Are a Participant: If you intend to work with your dog in a Lab, you must attend the prerequisite Session. The Labs build on the material in the prerequisite Session; you would have a difficult time keeping up with the Learning Lab if you did not attend the prerequisite Session.
- If You Are an Observer: If you are attending a Lab as an observer, we recommend that you attend the prerequisite Session as well, but it is not a requirement. As an observer who has not attended the prerequisite Session, please refrain from asking questions during the Lab. Those questions were likely answered in the prerequisite Session.
Participants in a Learning Lab may not skip the prerequisite Session. The purpose of the Lab is to put into practice concepts, skills, and ideas presented in the prerequisite course. The instructor will assume that you have been to the prerequisite Session and will conduct the Lab on that basis. Show that you respect other participants' time and get the most out of the Lab by attending the prerequisite Session.
If you are attending a Lab as an observer, we recommend that you attend the prerequisite Session as well, but it is not a requirement. As an observer who has not attended the prerequisite Session, please refrain from asking questions during the Lab. Experience has shown that those questions were likely answered in the prerequisite Session.
ClickerExpo 2020 registration includes access to more than 75 courses, including observer spots in Learning Labs (on a space-available basis). You also have access to reserve working spots in Labs. There is a $12.95 fee for dog and handler spots in Learning Labs; participant and observer spots are complimentary.
For pricing details, check out the Seattle and Louisville pages.
Registration and Payment Process
Registration for ClickerExpo Seattle 2020 will open August 15, 2019. For pricing details, check out the Seattle and Louisville pages.
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We encourage you to make suitable childcare arrangements while you are attending conference courses. If that is not possible, young children are permitted so long as they do not cause disruptions.
Children who require a seat require their own conference registration. If you have further questions, please email events@clickertraining.
You could post to the event on Facebook for ClickerExpo Seattle or ClickerExpo Louisville, but please note that Facebook events are open to the public; not all members may be Expo attendees.
ClickerExpo Seattle and Louisville are sold out! If you missed out on registering, join our Seattle waitlist or Louisville waitlist in case a spot opens up.
- Once you have completed your registration online and you have entered the credit card information, please make sure to wait for the confirmation page. This page tells you that you are confirmed, and ensures that you receive a confirmation e-mail.
- If a confirmation page does not pop up and/or you do not receive a confirmation e-mail, your charge transaction has not gone through.
- Sometimes e-mails do not go through to recipients because of spam filtering (this is almost always the case with aol addresses). Please be sure that you have added events@clickertraining.com to your email address book so that our e-mails get through to you.
If you get an error message during your transaction or the system times out and nothing happens for at least a few minutes, it means that the process is not finished and you have not been charged. If the process went through and registration was completed successfully, the system will send you a confirmation e-mail automatically.
Since ClickerExpo Seattle and Louisville are sold out, payment plans are also sold out!
- If you have gone through part or all of the registration process and you get an Incomplete Registration e-mail (and no confirmation e-mail), it means you are not registered and you were not charged. You will need to go back and register again. These messages are generated automatically and do not require a reply.
- If you get no message (confirmed or incomplete), please check your spam and/or junk mail folders.
If the system will not take your credit card payment:
- Please check to make sure you are using a credit card we accept (American Express, Visa, MasterCard, and Discover).
- Please be sure that the credit card info that you entered online matches exactly the billing info your credit card company has on file, or the card will not process.
- Do not hit the back button or close the window before the credit card has finished processing, or you will not be registered.
If the credit card transaction still does not go through, please email us at events@clickertraining.com or call 1-800-47-CLICK.
We encourage you to make suitable childcare arrangements while you are attending conference courses. If that is not possible, young children are permitted so long as they do not cause disruptions.
Children who require a seat require their own conference registration. If you have further questions, please email events@clickertraining.
The best way to connect with fellow attendees, is through the Groups.io groups exclusively for ClickerExpo Seattle and ClickerExpo Louisville attendees!
You could also post to the event on Facebook for ClickerExpo Seattle or ClickerExpo Louisville, but please note that Facebook events are open to the public; not all members may be Expo attendees.
ClickerExpo Seattle and Louisville are sold out! If you missed out on registering, join our Seattle waitlist or Louisville waitlist in case a spot opens up.
- Once you have completed your registration online and you have entered the credit card information, please make sure to wait for the confirmation page. This page tells you that you are confirmed, and ensures that you receive a confirmation e-mail.
- If a confirmation page does not pop up and/or you do not receive a confirmation e-mail, your charge transaction has not gone through.
- Sometimes e-mails do not go through to recipients because of spam filtering (this is almost always the case with aol addresses). Please be sure that you have added events@clickertraining.com to your email address book so that our e-mails get through to you.
If you get an error message during your transaction or the system times out and nothing happens for at least a few minutes, it means that the process is not finished and you have not been charged. If the process went through and registration was completed successfully, the system will send you a confirmation e-mail automatically.
Yes! Choose the option that's right for you! Two and three-month payment plans are available for ClickerExpo Louisville for a one-time fee of $11.98. Payment plan must be started by December 1, 2019 for ClickerExpo Louisville.
Email events@clickertraining.com to set up a plan today! Review terms and conditions.
- If you have gone through part or all of the registration process and you get an Incomplete Registration e-mail (and no confirmation e-mail), it means you are not registered and you were not charged. You will need to go back and register again. These messages are generated automatically and do not require a reply.
- If you get no message (confirmed or incomplete), please check your spam and/or junk mail folders.
If the system will not take your credit card payment:
- Please check to make sure you are using a credit card we accept (American Express, Visa, MasterCard, and Discover).
- Please be sure that the credit card info that you entered online matches exactly the billing info your credit card company has on file, or the card will not process.
- Do not hit the back button or close the window before the credit card has finished processing, or you will not be registered.
If the credit card transaction still does not go through, please email us at events@clickertraining.com or call 1-800-47-CLICK.
We encourage you to make suitable childcare arrangements while you are attending conference courses. If that is not possible, young children are permitted so long as they do not cause disruptions.
Children who require a seat require their own conference registration. If you have further questions, please email events@clickertraining.
The best way to connect with fellow attendees, is through the Groups.io groups exclusively for ClickerExpo Seattle and ClickerExpo Louisville attendees!
You could also post to the event on Facebook for ClickerExpo Seattle or ClickerExpo Louisville, but please note that Facebook events are open to the public; not all members may be Expo attendees.
Visit the Seattle and Louisville pages for registration and pricing details.
ClickerExpo Seattle is sold out! If you missed out on registering, join our waitlist in case a 3-Day spot opens up or consider joining us for ClickerExpo 2020 in Louisville.
- Once you have completed your registration online and you have entered the credit card information, please make sure to wait for the confirmation page. This page tells you that you are confirmed, and ensures that you receive a confirmation e-mail.
- If a confirmation page does not pop up and/or you do not receive a confirmation e-mail, your charge transaction has not gone through.
- Sometimes e-mails do not go through to recipients because of spam filtering (this is almost always the case with aol addresses). Please be sure that you have added events@clickertraining.com to your email address book so that our e-mails get through to you.
If you get an error message during your transaction or the system times out and nothing happens for at least a few minutes, it means that the process is not finished and you have not been charged. If the process went through and registration was completed successfully, the system will send you a confirmation e-mail automatically.
Yes! Choose the option that's right for you! Two and three-month payment plans are available for a one-time fee of $11.98. Payment plan must be started by October 1, 2019 for ClickerExpo Seattle and by December 1, 2019 for ClickerExpo Louisville.
Email events@clickertraining.com to set up a plan today! Review terms and conditions.
- If you have gone through part or all of the registration process and you get an Incomplete Registration e-mail (and no confirmation e-mail), it means you are not registered and you were not charged. You will need to go back and register again. These messages are generated automatically and do not require a reply.
- If you get no message (confirmed or incomplete), please check your spam and/or junk mail folders.
If the system will not take your credit card payment:
- Please check to make sure you are using a credit card we accept (American Express, Visa, MasterCard, and Discover).
- Please be sure that the credit card info that you entered online matches exactly the billing info your credit card company has on file, or the card will not process.
- Do not hit the back button or close the window before the credit card has finished processing, or you will not be registered.
If the credit card transaction still does not go through, please email us at events@clickertraining.com or call 1-800-47-CLICK.
We encourage you to make suitable childcare arrangements while you are attending conference courses. If that is not possible, young children are permitted so long as they do not cause disruptions.
Children who require a seat require their own conference registration. If you have further questions, please email events@clickertraining.
You could post to the event on Facebook for ClickerExpo Seattle or ClickerExpo Louisville, but please note that Facebook events are open to the public; not all members may be Expo attendees.
View/ Modify/ Changing Your Registration
- Seattle: To view your record click here; you may make changes to your record up until Thursday, December 12, 2019.
- Louisville: To view your record click here; you may make changes to your record up until Thursday, February 20, 2020.
- Enter the e-mail address and confirmation number provided in the confirmation email.
Cancel up to 60 days before the event (Monday, November 11, 2019 for Seattle and Monday, January 13, 2020 for Louisville) for a full refund less a $59.00 processing fee. After that deadline no refunds will be issued.
All cancellation requests must be processed through this link for Seattle and this link for Louisville. You will need your confirmation number and email address, which can be found in your confirmation email, to log in.
Transfer your individual registration to another person up until 30 days before the event (Wednesday, December 11, 2019 for Seattle and Wednesday, February 12, 2020 for Louisville) for a $59.00 processing fee. Email events@clickertraining.com with your request to transfer a registration.
We strongly recommend travel insurance, especially for overseas trips. This insurance protects your overall investment in the event if you are forced to cancel your registration and protects you during the trip in many situations such as lost luggage or illness. Many independent agencies are available in addition to travel providers.
- If you make a change to your registration record (such as adding a meal), you will receive an e-mail confirmation.
- If you don't get a confirmation e-mail, it may mean the change did not go through. You will need to check your record and, possibly, make the change again.
- Please be sure to confirm the change at the bottom of the page every time a change is made.
The last day to purchase or change meals and Learning Labs is Thursday, Thursday, December 12, 2019 for Seattle and Thursday, February 20, 2020 for Louisville.
- Portland: To view your record click here; the deadline for modifications has passed.
- Washington DC: To view your record click here; you may make changes to your record up until Thursday, February 28, 2019.
- Enter the e-mail address and confirmation number provided in the confirmation email.
Cancel up to 60 days before the event (Monday, November 26, 2018 for Portland or Monday, January 21, 2019 for Washington DC) for a full refund less a $59.00 processing fee. After that deadline no refunds will be issued.
All cancellation requests must be processed through this link for Portland or Washington DC. You will need your confirmation number and email address, which can be found in your confirmation email, to log in.
Transfer your individual registration to another person up until 30 days before the event (Wednesday, December 26, 2018 for Portland or Wednesday, February 20, 2019 for Washington DC) for a $59.00 processing fee. Email events@clickertraining.com with your request to transfer a registration.
We strongly recommend travel insurance, especially for overseas trips. This insurance protects your overall investment in the event if you are forced to cancel your registration and protects you during the trip in many situations such as lost luggage or illness. Many independent agencies are available in addition to travel providers.
- If you make a change to your registration record (such as adding a meal), you will receive an e-mail confirmation.
- If you don't get a confirmation e-mail, it may mean the change did not go through. You will need to check your record and, possibly, make the change again.
- Please be sure to confirm the change at the bottom of the page every time a change is made.
The last day to purchase or change meals and Learning Labs is Thursday, January 3, 2019 for Portland and Thursday, February 28, 2019 for Washington DC.
Dogs at ClickerExpo
Yes! Bringing your dog to ClickerExpo is entirely your decision. With or without your dog, you’ll have an incredible experience. Here are some things to think about when deciding whether or not to bring your dog: Bringing a Dog to ClickerExpo.
Please see Bringing a Dog to ClickerExpo.
CEUs
Stay tuned for CEU information for ClickerExpo Seattle and Louisville 2020!
ClickerExpo 2019 received CEU accreditation from the Certification Council for Professional Dog Trainers (CCPDT), International Association of Animal Behavior Consultants (IAABC) and Karen Pryor Academy (KPA).
Yes! ClickerExpo 2020 received CEU accreditation from the Certification Council for Professional Dog Trainers (CCPDT), International Association of Animal Behavior Consultants (IAABC) and Karen Pryor Academy (KPA).
- CCPDT:
- CPDT-KA & CPDT-KSA will earn 35 Knowledge CEUs
- CBCC-KA will earn 16 Knowledge CEUS
- Dog/Handler teams will earn an additional 1.5 Skills CEUs (CPDT-KSA)
- IAABC: 19.25 CEUs
- Karen Pryor Academy: 19.25 CEUs
- American Association of Veterinary State Boards (RACE):
- CEUs: 17.5
This program was reviewed and approved by AAVSB RACE program for 17.5 hours of continuing education credits for Veterinarians and/or Veterinary Technicians in subject matter categories of: Category Two: Non-Scientific-Clinical using the delivery method of Seminar/LectureLab/Wet Lab. This approval is valid in jurisdictions that recognize AAVSB RACE approval.
- CEUs: 17.5
Etiquette
By agreement with the speakers, attendees may not audiotape or videotape during Sessions or Labs. Please avoid using flash cameras during videos or demonstrations. If you are taking still pictures, please don’t obscure the view for other people by moving in front of them.
During the conference Sessions and Labs, please silence all cell phones. Please take all private conversations into the hotel foyer/lobby areas while the speakers are presenting.
Write them down—that’s what the pages in the back of this program are for! You may find that your question is answered later in the Session. If not, ask your neighbors during lunch or break times—it’s a good way to make new friends. Many attendees are very sophisticated clicker trainers and can answer 19 out of 20 of the most burning questions you may have. Faculty members are often available for informal discussion in the halls and between Sessions.
Please refrain from bringing up your own experience during a lecture, i.e. “My dog always...” or “My horse never...” Attendees should reserve these type of questions for one-on-one conversation.
Appropriate questions will be based off course subject-matter or will be questions that will benefit a larger audience's collective learning.