FREQUENTLY ASKED QUESTIONS
Registration Questions
About ClickerExpo LIVE
Check out our guide for help choosing your courses for ClickerExpo 2020.
Check out the ClickerExpo Seattle and Louisville 2020 programs!
Sessions are lecture-based with a presentation and often video examples. These courses are open-seating.
Learning Labs provide an opportunity to work with your dog or to observe others working with dogs under the tutelage of the ClickerExpo faculty. Dog and handler teams practice skills with observers playing different roles - whether taking data, coaching or just observing! These courses should be reserved during the registration process.
In the ClickerExpo course schedule Sessions are typically the first four blocks and Learning Labs are the last two blocks in any given time slot. 8AM courses follow a Session format unless specifically noted. If you click on a title, you’ll find the “Course Type” directly under the faculty name.
ClickerExpo registration includes access to all courses. You receive unlimited access to all Sessions and up to 4 Observer Spots in Labs for a Three Day Registration, 2 Labs for a Two Day Registration, or 1 Lab for a One Registration.
If you plan to participate as a dog/handler team, you may enroll in a Learning Lab once registration opens for $12.95.
Each three-day registrant can reserve spots in up to 4 Labs, 2 Labs for a Two Day Registration, or 1 Lab for a One Registration.
You can schedule your Labs any way you choose. For example, if you are going for three days, you can participate in one Lab on Friday and two on Saturday, one each day, or three the same day. You choose what fits your schedule best.
ClickerExpo 2020 registration includes access to more than 75 courses, including observer spots in Learning Labs (on a space-available basis). You also have access to reserve working spots in Labs. There is a $12.95 fee for dog and handler spots in Learning Labs; participant and observer spots are complimentary.
For pricing details, check out the Seattle and Louisville pages.
ClickerExpo LIVE registration includes access to more than 70 courses PLUS access to all the conference course recordings for one year! Conference recordings are expected to be available within one week of the event.
You also have access to reserve up to 2 Spotlight Spots in Learning Labs (spots are limited). (There is a $15 fee for Animal/Handler Spotlight Teams in Learning Labs; Spotlight Participant spots are complimentary.)
Additional options may be included or available for purchase separately and will be presented to you as options during registration.
For pricing details, check out the ClickerExpo LIVE page.
Please note: technical glitches may occasionally make it impossible for us to deliver a course recording as planned.
No. By registering for this event, you are purchasing a single license to view ClickerExpo LIVE content that grants viewing access solely to the account holder and you agree not to share your login credentials with other people or stream ClickerExpo LIVE content to a group. Content is intended for the individual registrant only.
Karen Pryor Clicker Training reserves the right to disable accounts if we are alerted to misuse and no refund will be issued.
Check out our guide for help choosing your courses for ClickerExpo 2020.
Check out the ClickerExpo Seattle and Louisville 2020 programs!
Sessions are lecture-based with a presentation and often video examples. These courses are open-seating.
Learning Labs provide an opportunity to work with your dog or to observe others working with dogs under the tutelage of the ClickerExpo faculty. Dog and handler teams practice skills with observers playing different roles - whether taking data, coaching or just observing! These courses should be reserved during the registration process.
In the ClickerExpo course schedule Sessions are typically the first four blocks and Learning Labs are the last two blocks in any given time slot. 8AM courses follow a Session format unless specifically noted. If you click on a title, you’ll find the “Course Type” directly under the speaker name.
ClickerExpo registration includes access to all courses. You receive unlimited access to all Sessions and up to 4 Observer Spots in Labs for a Three Day Registration, 2 Labs for a Two Day Registration, or 1 Lab for a One Registration.
- To observe a Learning Lab, reserve an observer spot for no additional cost.
- To work with your dog in a Learning Lab, reserve a dog & handler spot for $12.95.
- There are Learning Labs designed specifically for humans (without their dogs). To participate in these, reserve a participant spot for no additional cost.
- In some Learning Labs there may be a need for demonstration volunteers. To volunteer your dog to be handled by a speaker and/or lab coach in a Lab demonstration, reserve a Demo Volunteer spot for no additional cost.
Each three-day registrant can reserve spots in up to 4 Labs, 2 Labs for a Two Day Registration, or 1 Lab for a One Registration.
You can schedule your Labs any way you choose. For example, if you are going for three days, you can participate in one Lab on Friday and two on Saturday, one each day, or three the same day. You choose what fits your schedule best.
Yes. If the Lab you want is full, you can place your name on the waitlist and also select another Lab that is open. Here's how it works:
- As attendees change their schedules, spots open up.
- When a spot opens up, you will be notified by email in the order you joined the waitlist.
- To add the Lab, see the question see Section 3: View/Modify Registration.
- You will have 24 hours before the next person on the waitlist is notified. Details will be provided in the e-mail.
**Please Note: Being on the waitlist does not guarantee you the next available spot. When a spot opens up, you will be notified in the order you were waitlisted, and new registrants will be able to register, but only the first to do so will be added. We encourage you to add events@clickertraining.com to your email contacts to ensure receipt of all emails.
**Learning Lab limits will still apply when you are notified for an open spot. If you choose to add a lab you have been notified of, but have reached your limit, you will need to modify your schedule.
If an opening occurs prior to the start of Expo, we will contact you by email. Once Expo has begun:
- If there is a Lab that interests you, check with the Expo Registration Desk for availability. If there is space they can register you for that Lab.
- Open Labs are available on a first-come, first-served basis.
The options for Labs are:
- Observer — you are going to the Lab to watch only. If you have a service dog or a small dog that fits under your seat, you may bring the dog with you, but you should not work with your dog during the Lab.
- Dog & Handler — you will be bringing a dog with you and you will be working with your dog during the Lab. See participant notes in individual course descriptions for a more detailed understanding of the skills required and activities planned for each Lab.
- Demo Volunteer - you are going to the Lab to watch only and volunteer your dog to be handled by a speaker and/or lab coach in a Lab demonstration.
Service dogs are always welcome.
You will see that Learning Labs frequently list another course as a "prerequisite." To keep the Labs at the appropriate pace, speakers will assume that you have attended the prerequisite Session.
- If You Are a Participant: If you intend to work with your dog in a Lab, you must attend the prerequisite Session. The Labs build on the material in the prerequisite Session; you would have a difficult time keeping up with the Learning Lab if you did not attend the prerequisite Session.
- If You Are an Observer: If you are attending a Lab as an observer, we recommend that you attend the prerequisite Session as well, but it is not a requirement. As an observer who has not attended the prerequisite Session, please refrain from asking questions during the Lab. Those questions were likely answered in the prerequisite Session.
Participants in a Learning Lab may not skip the prerequisite Session. The purpose of the Lab is to put into practice concepts, skills, and ideas presented in the prerequisite course. The instructor will assume that you have been to the prerequisite Session and will conduct the Lab on that basis. Show that you respect other participants' time and get the most out of the Lab by attending the prerequisite Session.
If you are attending a Lab as an observer, we recommend that you attend the prerequisite Session as well, but it is not a requirement. As an observer who has not attended the prerequisite Session, please refrain from asking questions during the Lab. Experience has shown that those questions were likely answered in the prerequisite Session.
ClickerExpo 2020 registration includes access to more than 75 courses, including observer spots in Learning Labs (on a space-available basis). You also have access to reserve working spots in Labs. There is a $12.95 fee for dog and handler spots in Learning Labs; participant and observer spots are complimentary.
For pricing details, check out the Seattle and Louisville pages.
Choosing Courses
Check out our guide for help choosing your courses for ClickerExpo 2020.
Check out the ClickerExpo Seattle and Louisville 2020 programs!
Sessions are lecture-based with a presentation and often video examples. These courses are open-seating.
Learning Labs provide an opportunity to work with your dog or to observe others working with dogs under the tutelage of the ClickerExpo faculty. Dog and handler teams practice skills with observers playing different roles - whether taking data, coaching or just observing! These courses should be reserved during the registration process.
In the ClickerExpo course schedule Sessions are typically the first four blocks and Learning Labs are the last two blocks in any given time slot. 8AM courses follow a Session format unless specifically noted. If you click on a title, you’ll find the “Course Type” directly under the faculty name.
ClickerExpo registration includes access to all courses. You receive unlimited access to all Sessions and up to 4 Observer Spots in Labs for a Three Day Registration, 2 Labs for a Two Day Registration, or 1 Lab for a One Registration.
If you plan to participate as a dog/handler team, you may enroll in a Learning Lab once registration opens for $12.95.
Each three-day registrant can reserve spots in up to 4 Labs, 2 Labs for a Two Day Registration, or 1 Lab for a One Registration.
You can schedule your Labs any way you choose. For example, if you are going for three days, you can participate in one Lab on Friday and two on Saturday, one each day, or three the same day. You choose what fits your schedule best.
ClickerExpo 2020 registration includes access to more than 75 courses, including observer spots in Learning Labs (on a space-available basis). You also have access to reserve working spots in Labs. There is a $12.95 fee for dog and handler spots in Learning Labs; participant and observer spots are complimentary.
For pricing details, check out the Seattle and Louisville pages.
Yes! We have five distinct course formats.
Dem-OH! Session
Learn about a training topic and watch it come to life! Live demonstrations from world-class trainers working with their animals or with colleagues’ animals from around the globe. Includes demonstrations, presentation, and audience Q&A.
Learning Lab
Participate from home alongside trainers and teachers and your animals! Practice the exercises with your own animals during designated working times or sign up for one of the limited Spotlight spots to also get coaching from the presenter(s) in view of the virtual audience. Includes audience Q&A and, usually, a presentation and a live demonstration, too!
Spotlight Spots (limited and require pre-registration):
- Some Learning Labs are meant for you to work with your animal. Those Labs have limited Animal/Handler Spotlight Team spots ($15).
- Others are meant to develop your skills and are for humans only. Those Labs have Spotlight Participants (complimentary).
Make sure to read the course descriptions fully.
Prefer to work with your animal off camera without Faculty feedback, or simply observe? That’s fine too, and no pre-registration is required in that case.
Bonus Time
Ask questions or be a fly on the wall and listen to a spontaneous and candid conversation about training—and anything else that comes up. It's Bonus Time!
Let’s Talk! (Panel Discussions)
Delve into a specific topic in a moderated discussion with a panel of speakers gathered together on our virtual stage, with time for audience Q&A.
Webinar
Prefer a traditional online presentation? We’ve got those, too! These courses are for attendees who like learning from a webinar-style presentation, with time for Q&A.
In the ClickerExpo LIVE course schedule, courses are color coded by format type. You can see what the colors mean in the key at the top of the page.
Also, if you click on a title, you’ll find the “Course Type” directly under the speaker name.
ClickerExpo LIVE registration includes access to all courses PLUS access to all the conference course recordings for one year.
There are limited Spotlight Spots in Learning Labs that require pre-registration to get coaching from the presenter(s) in view of the virtual audience. There is a maximum of 2 Spotlight Spots per registrant.
- Some Learning Labs are meant for you to work with your animal. Those Labs have limited Animal/Handler Spotlight Team spots for $15.
- Others are meant to develop your skills and are for humans only. Those Labs have Spotlight Participants (no charge).
Make sure to read the course descriptions and Learning Lab prerequisites fully.
Prefer to work with your animal off camera without Faculty feedback, or simply observe? That’s fine too, and no pre-registration is required in that case. You may attend an unlimited number of Labs as an observer.
Each registrant can reserve up to two Spotlight Spots in Learning Labs, to get coaching from the presenter(s) in view of the virtual audience. (Please note these spots are very limited.) The two Spotlight Spots can be reserved on the same day or different days (based on availability) - your choice!
Prefer to work with your animal off camera without Faculty feedback, or simply observe? That’s fine too, and no pre-registration is required in that case and access is unlimited!
You will see that all Learning Lab descriptions have Spotlight Spot Prerequisites, which include animal/handler skills, equipment, and more that speakers will expect those that sign up for Spotlight Spots to have/have available during the Learning Lab. Please be sure to check the prerequisites before registering for a Spotlight Spot.
Since each Animal/Handler Spotlight Team and Spotlight Participant will appear on camera during ClickerExpo LIVE, there are additional expectations for those that sign up for Spotlight Spots. Animal/Handler Spotlight Teams or Spotlight Participants must agree to:
- Be on camera in a well-lit room.
- Have enough space to work comfortably while remaining visible to the ClickerExpo audience.
- Have sufficient internet bandwidth to participate on camera.
- Test your computer and equipment on your own prior to participating in this Lab.
- Join the Learning Lab online 15 minutes before the start.
It is also recommended that those with Spotlight Spots have a wireless headset, as you will be working at a distance from your computer, and will need to be heard during the Learning Lab.
What is a Spotlight Spot? See "Do I reserve a spot for particular courses? And what are Spotlight Spots?" in this section of the FAQs.
We're glad you asked! We have a handy video that shows you how to add the Spotlight Spot to your agenda in registration. (Press play on the video below. To make it bigger, click the button in the lower right-hand corner.)
You do not need to pre-register to observe or to work with your animal off-camera.
Yes. If the Lab you want is full, you can place your name on the waitlist and also select another Lab that is open. Here's how it works:
- As attendees change their schedules, spots open up.
- When a spot opens up and you are on the waitlist, you will be notified by email in the order you joined the waitlist.
- To add the Lab, see the question see Section 3: View/Modify Registration.
- You will have 24 hours before the next person on the waitlist is notified. Details will be provided in the e-mail.
**Please Note: Being on the waitlist does not guarantee you the next available spot. When a spot opens up, you will be notified in the order you were waitlisted, and new registrants will be able to register, but only the first to do so will be added. One (1) week after you are notified, you will be removed from the waitlist if you have not chosen to register for the open spot. We encourage you to add events@clickertraining.com to your email contacts to ensure receipt of all emails.
**Learning Lab limits will still apply when you are notified for an open spot. If you choose to add a lab you have been notified of, but have reached your limit, you will need to modify your schedule.
Check out our guide for help choosing your courses for ClickerExpo 2020.
Check out the ClickerExpo Seattle and Louisville 2020 programs!
Sessions are lecture-based with a presentation and often video examples. These courses are open-seating.
Learning Labs provide an opportunity to work with your dog or to observe others working with dogs under the tutelage of the ClickerExpo faculty. Dog and handler teams practice skills with observers playing different roles - whether taking data, coaching or just observing! These courses should be reserved during the registration process.
In the ClickerExpo course schedule Sessions are typically the first four blocks and Learning Labs are the last two blocks in any given time slot. 8AM courses follow a Session format unless specifically noted. If you click on a title, you’ll find the “Course Type” directly under the speaker name.
ClickerExpo registration includes access to all courses. You receive unlimited access to all Sessions and up to 4 Observer Spots in Labs for a Three Day Registration, 2 Labs for a Two Day Registration, or 1 Lab for a One Registration.
- To observe a Learning Lab, reserve an observer spot for no additional cost.
- To work with your dog in a Learning Lab, reserve a dog & handler spot for $12.95.
- There are Learning Labs designed specifically for humans (without their dogs). To participate in these, reserve a participant spot for no additional cost.
- In some Learning Labs there may be a need for demonstration volunteers. To volunteer your dog to be handled by a speaker and/or lab coach in a Lab demonstration, reserve a Demo Volunteer spot for no additional cost.
Each three-day registrant can reserve spots in up to 4 Labs, 2 Labs for a Two Day Registration, or 1 Lab for a One Registration.
You can schedule your Labs any way you choose. For example, if you are going for three days, you can participate in one Lab on Friday and two on Saturday, one each day, or three the same day. You choose what fits your schedule best.
Yes. If the Lab you want is full, you can place your name on the waitlist and also select another Lab that is open. Here's how it works:
- As attendees change their schedules, spots open up.
- When a spot opens up, you will be notified by email in the order you joined the waitlist.
- To add the Lab, see the question see Section 3: View/Modify Registration.
- You will have 24 hours before the next person on the waitlist is notified. Details will be provided in the e-mail.
**Please Note: Being on the waitlist does not guarantee you the next available spot. When a spot opens up, you will be notified in the order you were waitlisted, and new registrants will be able to register, but only the first to do so will be added. We encourage you to add events@clickertraining.com to your email contacts to ensure receipt of all emails.
**Learning Lab limits will still apply when you are notified for an open spot. If you choose to add a lab you have been notified of, but have reached your limit, you will need to modify your schedule.
If an opening occurs prior to the start of Expo, we will contact you by email. Once Expo has begun:
- If there is a Lab that interests you, check with the Expo Registration Desk for availability. If there is space they can register you for that Lab.
- Open Labs are available on a first-come, first-served basis.
The options for Labs are:
- Observer — you are going to the Lab to watch only. If you have a service dog or a small dog that fits under your seat, you may bring the dog with you, but you should not work with your dog during the Lab.
- Dog & Handler — you will be bringing a dog with you and you will be working with your dog during the Lab. See participant notes in individual course descriptions for a more detailed understanding of the skills required and activities planned for each Lab.
- Demo Volunteer - you are going to the Lab to watch only and volunteer your dog to be handled by a speaker and/or lab coach in a Lab demonstration.
Service dogs are always welcome.
You will see that Learning Labs frequently list another course as a "prerequisite." To keep the Labs at the appropriate pace, speakers will assume that you have attended the prerequisite Session.
- If You Are a Participant: If you intend to work with your dog in a Lab, you must attend the prerequisite Session. The Labs build on the material in the prerequisite Session; you would have a difficult time keeping up with the Learning Lab if you did not attend the prerequisite Session.
- If You Are an Observer: If you are attending a Lab as an observer, we recommend that you attend the prerequisite Session as well, but it is not a requirement. As an observer who has not attended the prerequisite Session, please refrain from asking questions during the Lab. Those questions were likely answered in the prerequisite Session.
Participants in a Learning Lab may not skip the prerequisite Session. The purpose of the Lab is to put into practice concepts, skills, and ideas presented in the prerequisite course. The instructor will assume that you have been to the prerequisite Session and will conduct the Lab on that basis. Show that you respect other participants' time and get the most out of the Lab by attending the prerequisite Session.
If you are attending a Lab as an observer, we recommend that you attend the prerequisite Session as well, but it is not a requirement. As an observer who has not attended the prerequisite Session, please refrain from asking questions during the Lab. Experience has shown that those questions were likely answered in the prerequisite Session.
ClickerExpo 2020 registration includes access to more than 75 courses, including observer spots in Learning Labs (on a space-available basis). You also have access to reserve working spots in Labs. There is a $12.95 fee for dog and handler spots in Learning Labs; participant and observer spots are complimentary.
For pricing details, check out the Seattle and Louisville pages.
Registration and Payment Process
Registration for ClickerExpo Seattle 2020 will open August 15, 2019. For pricing details, check out the Seattle and Louisville pages.
Be among the first to hear about all things ClickerExpo! Sign up for our events newsletter!
We encourage you to make suitable childcare arrangements while you are attending conference courses. If that is not possible, young children are permitted so long as they do not cause disruptions.
Children who require a seat require their own conference registration. If you have further questions, please email events@clickertraining.
You could post to the event on Facebook for ClickerExpo Seattle or ClickerExpo Louisville, but please note that Facebook events are open to the public; not all members may be Expo attendees.
Visit the ClickerExpo LIVE page for registration and pricing details.
Early-bird registration (save $50!) opens on Thursday, August 27, at 9 am (PT).
ClickerExpo Seattle and Louisville are sold out! If you missed out on registering, join our Seattle waitlist or Louisville waitlist in case a spot opens up.
- Once you have completed your registration online and you have entered the credit card information, please make sure to wait for the confirmation page. This page tells you that you are confirmed, and ensures that you receive a confirmation e-mail.
- If a confirmation page does not pop up and/or you do not receive a confirmation e-mail, your charge transaction has not gone through.
- Sometimes e-mails do not go through to recipients because of spam filtering (this is almost always the case with aol addresses). Please be sure that you have added events@clickertraining.com to your email address book so that our e-mails get through to you.
If you get an error message during your transaction or the system times out and nothing happens for at least a few minutes, it means that the process is not finished and you have not been charged. If the process went through and registration was completed successfully, the system will send you a confirmation e-mail automatically.
Since ClickerExpo Seattle and Louisville are sold out, payment plans are also sold out!
- If you have gone through part or all of the registration process and you get an Incomplete Registration e-mail (and no confirmation e-mail), it means you are not registered and you were not charged. You will need to go back and register again. These messages are generated automatically and do not require a reply.
- If you get no message (confirmed or incomplete), please check your spam and/or junk mail folders.
If the system will not take your credit card payment:
- Please check to make sure you are using a credit card we accept (American Express, Visa, MasterCard, and Discover).
- Please be sure that the credit card info that you entered online matches exactly the billing info your credit card company has on file, or the card will not process.
- Do not hit the back button or close the window before the credit card has finished processing, or you will not be registered.
If the credit card transaction still does not go through, please email us at events@clickertraining.com or call 1-800-47-CLICK.
We encourage you to make suitable childcare arrangements while you are attending conference courses. If that is not possible, young children are permitted so long as they do not cause disruptions.
Children who require a seat require their own conference registration. If you have further questions, please email events@clickertraining.
The best way to connect with fellow attendees, is through the Groups.io groups exclusively for ClickerExpo Seattle and ClickerExpo Louisville attendees!
You could also post to the event on Facebook for ClickerExpo Seattle or ClickerExpo Louisville, but please note that Facebook events are open to the public; not all members may be Expo attendees.
ClickerExpo Seattle and Louisville are sold out! If you missed out on registering, join our Seattle waitlist or Louisville waitlist in case a spot opens up.
- Once you have completed your registration online and you have entered the credit card information, please make sure to wait for the confirmation page. This page tells you that you are confirmed, and ensures that you receive a confirmation e-mail.
- If a confirmation page does not pop up and/or you do not receive a confirmation e-mail, your charge transaction has not gone through.
- Sometimes e-mails do not go through to recipients because of spam filtering (this is almost always the case with aol addresses). Please be sure that you have added events@clickertraining.com to your email address book so that our e-mails get through to you.
If you get an error message during your transaction or the system times out and nothing happens for at least a few minutes, it means that the process is not finished and you have not been charged. If the process went through and registration was completed successfully, the system will send you a confirmation e-mail automatically.
Yes! Choose the option that's right for you! Two and three-month payment plans are available for ClickerExpo Louisville for a one-time fee of $11.98. Payment plan must be started by December 1, 2019 for ClickerExpo Louisville.
Email events@clickertraining.com to set up a plan today! Review terms and conditions.
- If you have gone through part or all of the registration process and you get an Incomplete Registration e-mail (and no confirmation e-mail), it means you are not registered and you were not charged. You will need to go back and register again. These messages are generated automatically and do not require a reply.
- If you get no message (confirmed or incomplete), please check your spam and/or junk mail folders.
If the system will not take your credit card payment:
- Please check to make sure you are using a credit card we accept (American Express, Visa, MasterCard, and Discover).
- Please be sure that the credit card info that you entered online matches exactly the billing info your credit card company has on file, or the card will not process.
- Do not hit the back button or close the window before the credit card has finished processing, or you will not be registered.
If the credit card transaction still does not go through, please email us at events@clickertraining.com or call 1-800-47-CLICK.
We encourage you to make suitable childcare arrangements while you are attending conference courses. If that is not possible, young children are permitted so long as they do not cause disruptions.
Children who require a seat require their own conference registration. If you have further questions, please email events@clickertraining.
The best way to connect with fellow attendees, is through the Groups.io groups exclusively for ClickerExpo Seattle and ClickerExpo Louisville attendees!
You could also post to the event on Facebook for ClickerExpo Seattle or ClickerExpo Louisville, but please note that Facebook events are open to the public; not all members may be Expo attendees.
Visit the Seattle and Louisville pages for registration and pricing details.
ClickerExpo Seattle is sold out! If you missed out on registering, join our waitlist in case a 3-Day spot opens up or consider joining us for ClickerExpo 2020 in Louisville.
- Once you have completed your registration online and you have entered the credit card information, please make sure to wait for the confirmation page. This page tells you that you are confirmed, and ensures that you receive a confirmation e-mail.
- If a confirmation page does not pop up and/or you do not receive a confirmation e-mail, your charge transaction has not gone through.
- Sometimes e-mails do not go through to recipients because of spam filtering (this is almost always the case with aol addresses). Please be sure that you have added events@clickertraining.com to your email address book so that our e-mails get through to you.
If you get an error message during your transaction or the system times out and nothing happens for at least a few minutes, it means that the process is not finished and you have not been charged. If the process went through and registration was completed successfully, the system will send you a confirmation e-mail automatically.
Yes! Choose the option that's right for you! Two and three-month payment plans are available for a one-time fee of $11.98. Payment plan must be started by October 1, 2019 for ClickerExpo Seattle and by December 1, 2019 for ClickerExpo Louisville.
Email events@clickertraining.com to set up a plan today! Review terms and conditions.
- If you have gone through part or all of the registration process and you get an Incomplete Registration e-mail (and no confirmation e-mail), it means you are not registered and you were not charged. You will need to go back and register again. These messages are generated automatically and do not require a reply.
- If you get no message (confirmed or incomplete), please check your spam and/or junk mail folders.
If the system will not take your credit card payment:
- Please check to make sure you are using a credit card we accept (American Express, Visa, MasterCard, and Discover).
- Please be sure that the credit card info that you entered online matches exactly the billing info your credit card company has on file, or the card will not process.
- Do not hit the back button or close the window before the credit card has finished processing, or you will not be registered.
If the credit card transaction still does not go through, please email us at events@clickertraining.com or call 1-800-47-CLICK.
We encourage you to make suitable childcare arrangements while you are attending conference courses. If that is not possible, young children are permitted so long as they do not cause disruptions.
Children who require a seat require their own conference registration. If you have further questions, please email events@clickertraining.
You could post to the event on Facebook for ClickerExpo Seattle or ClickerExpo Louisville, but please note that Facebook events are open to the public; not all members may be Expo attendees.
Registration and Payment Process
-
Once you have completed your registration online and you have entered the credit card information, please make sure to wait for the confirmation page. This page tells you that you are confirmed, and ensures that you receive a confirmation e-mail.
-
If a confirmation page does not pop up and/or you do not receive a confirmation e-mail, your charge transaction has not gone through.
-
Sometimes e-mails do not go through to recipients because of spam filtering (this is almost always the case with aol addresses). Please be sure that you have added events@clickertraining.com to your email address book so that our e-mails get through to you.
Yes! Choose the option that's right for you! Two and three payment plans are available for a one-time fee of $11.98. Payment plan must be started by November 1, 2020 for ClickerExpo LIVE.
Email events@clickertraining.com to set up a plan today! Review terms and conditions.
- If you have gone through part or all of the registration process and you get an Incomplete Registration e-mail (and no confirmation e-mail), it means you are not registered and you were not charged. You will need to go back and register again. These messages are generated automatically and do not require a reply.
- If you get no message (confirmed or incomplete), please check your spam and/or junk mail folders.
If the system will not take your credit card payment:
-
Please check to make sure you are using a credit card we accept (American Express, Visa, MasterCard, and Discover).
-
Please be sure that the credit card info that you entered online matches exactly the billing info your credit card company has on file, or the card will not process.
-
Do not hit the back button or close the window before the credit card has finished processing, or you will not be registered.
If the credit card transaction still does not go through, please email us at events@clickertraining.com or call 1-800-47-CLICK.
View/ Modify/ Changing Your Registration
To view your record click here; you may make changes to your record up until 11:59 PM (PST) on December 28, 2020. There are no refunds for labs and optional items after this deadline.
Enter the e-mail address and confirmation number provided in the confirmation email.
If circumstances change so that you cannot attend ClickerExpo LIVE, keeping your registration is a wise investment in yourself! With access to all of the conference course recordings for one year included in your registration, you’ll have teachings from top trainers at your fingertips at less than $5 a pop!*
However, sometimes financial complexities make canceling a necessity. Here are the options:
- Cancel by Monday, November 30, for a full refund less a $29 processing fee.
- Cancel by Monday, December 28, for a full refund less a $59 processing fee.
- After those deadlines, no refunds will be issued.
All cancellation requests must be processed through this link for ClickerExpo LIVE. You will need your confirmation number and email address, which can be found in your confirmation email, to log in. Transfers to another person will not be offered for this event.
*Price per recording based on 70 courses; technical glitches may occasionally make it impossible for us to deliver a course recording as planned.
-
If you make a change to your registration record (such as adding a lab), you will receive an e-mail confirmation.
-
If you don't get a confirmation e-mail, it may mean the change did not go through. You will need to check your record and, possibly, make the change again.
-
Please be sure to confirm the change at the bottom of the page every time a change is made.
You can log into your registration to review your selections at any time. We encourage you to not wait to check your registration.
- Seattle: To view your record click here; you may make changes to your record up until Thursday, December 12, 2019.
- Louisville: To view your record click here; you may make changes to your record up until Thursday, February 20, 2020.
- Enter the e-mail address and confirmation number provided in the confirmation email.
Cancel up to 60 days before the event (Monday, November 11, 2019 for Seattle and Monday, January 13, 2020 for Louisville) for a full refund less a $59.00 processing fee. After that deadline no refunds will be issued.
All cancellation requests must be processed through this link for Seattle and this link for Louisville. You will need your confirmation number and email address, which can be found in your confirmation email, to log in.
Transfer your individual registration to another person up until 30 days before the event (Wednesday, December 11, 2019 for Seattle and Wednesday, February 12, 2020 for Louisville) for a $59.00 processing fee. Email events@clickertraining.com with your request to transfer a registration.
We strongly recommend travel insurance, especially for overseas trips. This insurance protects your overall investment in the event if you are forced to cancel your registration and protects you during the trip in many situations such as lost luggage or illness. Many independent agencies are available in addition to travel providers.
- If you make a change to your registration record (such as adding a meal), you will receive an e-mail confirmation.
- If you don't get a confirmation e-mail, it may mean the change did not go through. You will need to check your record and, possibly, make the change again.
- Please be sure to confirm the change at the bottom of the page every time a change is made.
The last day to purchase or change meals and Learning Labs is Thursday, Thursday, December 12, 2019 for Seattle and Thursday, February 20, 2020 for Louisville.
- Portland: To view your record click here; the deadline for modifications has passed.
- Washington DC: To view your record click here; you may make changes to your record up until Thursday, February 28, 2019.
- Enter the e-mail address and confirmation number provided in the confirmation email.
Cancel up to 60 days before the event (Monday, November 26, 2018 for Portland or Monday, January 21, 2019 for Washington DC) for a full refund less a $59.00 processing fee. After that deadline no refunds will be issued.
All cancellation requests must be processed through this link for Portland or Washington DC. You will need your confirmation number and email address, which can be found in your confirmation email, to log in.
Transfer your individual registration to another person up until 30 days before the event (Wednesday, December 26, 2018 for Portland or Wednesday, February 20, 2019 for Washington DC) for a $59.00 processing fee. Email events@clickertraining.com with your request to transfer a registration.
We strongly recommend travel insurance, especially for overseas trips. This insurance protects your overall investment in the event if you are forced to cancel your registration and protects you during the trip in many situations such as lost luggage or illness. Many independent agencies are available in addition to travel providers.
- If you make a change to your registration record (such as adding a meal), you will receive an e-mail confirmation.
- If you don't get a confirmation e-mail, it may mean the change did not go through. You will need to check your record and, possibly, make the change again.
- Please be sure to confirm the change at the bottom of the page every time a change is made.
The last day to purchase or change meals and Learning Labs is Thursday, January 3, 2019 for Portland and Thursday, February 28, 2019 for Washington DC.
Dogs at ClickerExpo
Yes! Bringing your dog to ClickerExpo is entirely your decision. With or without your dog, you’ll have an incredible experience. Here are some things to think about when deciding whether or not to bring your dog: Bringing a Dog to ClickerExpo.
Please see Bringing a Dog to ClickerExpo.
Dogs at ClickerExpo
Yes! Bringing your dog to ClickerExpo is entirely your decision. With or without your dog, you’ll have an incredible experience. Here are some things to think about when deciding whether or not to bring your dog: Bringing a Dog to ClickerExpo.
Please see Bringing a Dog to ClickerExpo.
CEUs
Stay tuned for CEU information for ClickerExpo Seattle and Louisville 2020!
ClickerExpo 2019 received CEU accreditation from the Certification Council for Professional Dog Trainers (CCPDT), International Association of Animal Behavior Consultants (IAABC) and Karen Pryor Academy (KPA).
Attendees may earn 2 CEUs per course attended or recording watched and receive up to 120 CEUs; please check with your certifying body for the maximum number of CEUs you may apply towards recertification.
- Veterinarians and Vet Techs: 24 CEUs
Approved in subject matter categories of: Non-Medical Program using the delivery method of Lab/Wet Lab, Interactive-Distance. This approval is valid in jurisdictions that recognize AAVSB RACE approval.
*Please note that business and Bonus Time courses will not count towards the 24 RACE CEUs.
Yes! ClickerExpo Louisville 2020 received CEU accreditation from the Certification Council for Professional Dog Trainers (CCPDT), International Association of Animal Behavior Consultants (IAABC) and Karen Pryor Academy (KPA).
- CCPDT:
- CPDT-KA & CPDT-KSA: 30 Knowledge CEUs
- CBCC-KA: 19.5 Knowledge CEUs
- Dog/Handler teams will earn an additional 1.5 Skills CEUs (CPDT-KSA)
- IAABC: 19.25 CEUs
- Karen Pryor Academy: 19.25 CEUs
- American Association of Veterinary State Boards (RACE):
- CEUs: 17.5
This program was reviewed and approved by AAVSB RACE program for 17.5 hours of continuing education credits for Veterinarians and/or Veterinary Technicians in subject matter categories of: Category Two: Non-Scientific-Clinical using the delivery method of Seminar/LectureLab/Wet Lab. This approval is valid in jurisdictions that recognize AAVSB RACE approval.
- CEUs: 17.5
Please note: The total CCPDT CEUs originally awarded to ClickerExpo Louisville 2020 have been revised to align with the maximum allowable under CCPDT's Continuing Education Unit (CEU) Policy. If you have any questions about this change, please contact administrator@ccpdt.org.
Conference Recordings
Yes! When you register for ClickerExpo LIVE, you get access to all the conference course recordings for one year! Conference recordings are expected to be available within one week of the event.
Want more time to re-watch your favorites, or to be able to reference faculty expertise when you need it most with no expiration date? Upgrade your Video on Demand package for just $99 and get lifetime access to all conference recordings from ClickerExpo LIVE 2021!
For the best pricing, add the Video On Demand upgrade to your registration by Monday, December 28, 2020 at 11:59pm.
Please note: technical glitches may occasionally make it impossible for us to deliver a course recording as planned.
We've got that option too! Registrants can upgrade their Video on Demand package for just $99 and get lifetime access to all conference recordings from ClickerExpo LIVE 2021!
For the best pricing, add the Video On Demand upgrade to your registration by Monday, December 28, 2020 at 11:59pm.
Streaming sends a video over the internet. If you've watched movies from Netflix or HBO Go online, that's streaming.
You can already test your system’s ability to stream the conference recordings by watching a free episode of Live from the Ranch on our Video on Demand site.
You do not have to select the videos you want - you get them all!* When you register for ClickerExpo LIVE, you get free access to all the conference recordings for one year. If you choose to upgrade to lifetime access, you get them all with no expiration date!
*Please note that technical glitches may occasionally make it impossible for us to deliver a course recording as planned.
All ClickerExpo LIVE two hour courses, with the exception of special events, breaks, and Opening and Closing Sessions, will be available to attendees for one year after the conference (or longer for those attendees who upgrade their package!).*
*Please note that technical glitches may occasionally make it impossible for us to deliver a course recording as planned.
Yes! All course recordings will include the Q&A portions (barring any technical glitches).
Please note though that questions can only be asked during the live courses, not after the course is over.
Conference recordings are expected to be available to ClickerExpo LIVE registrants within one (1) week of the event.*
*Please note that technical glitches may occasionally make it take longer or even impossible for us to deliver a course recording as planned.
By agreement with the speakers, attendees may not audiotape or videotape during Sessions or Labs. Please avoid using flash cameras during videos or demonstrations. If you are taking still pictures, please don’t obscure the view for other people by moving in front of them.
During the conference Sessions and Labs, please silence all cell phones. Please take all private conversations into the hotel foyer/lobby areas while the speakers are presenting.
Write them down—that’s what the pages in the back of this program are for! You may find that your question is answered later in the Session. If not, ask your neighbors during lunch or break times—it’s a good way to make new friends. Many attendees are very sophisticated clicker trainers and can answer 19 out of 20 of the most burning questions you may have. Faculty members are often available for informal discussion in the halls and between Sessions.
Please refrain from bringing up your own experience during a lecture, i.e. “My dog always...” or “My horse never...” Attendees should reserve these type of questions for one-on-one conversation.
Appropriate questions will be based off course subject-matter or will be questions that will benefit a larger audience's collective learning.
Virtual Meeting Etiquette
All participants will be muted upon entering courses. Please submit your questions via the Chat or Q&A feature and we will address as many as possible.
In some courses, presenters may ask you to ask your question on camera. Please be sure to note in your question if you are not able to, or prefer not to be on camera and a moderator will ask your question for you.
Please use the chat feature appropriately and refrain from private conversations in the chat during a course.
During the conference, please make sure that your device’s camera is off when the session begins.
In some courses, you may be asked to turn your camera on to ask a question. In that case, a moderator will request that you turn your camera on.
Please refrain from bringing up your own experience during a course, i.e. “My dog always...” or “My horse never...” Attendees should reserve these types of questions for one-on-one conversation.
Appropriate questions will be based on course subject-matter or will be questions that will benefit a larger audience's collective learning.
By agreement with the speakers, attendees may not audiotape or videotape during Sessions or Labs. Please avoid using flash cameras during videos or demonstrations. If you are taking still pictures, please don’t obscure the view for other people by moving in front of them.
During the conference Sessions and Labs, please silence all cell phones. Please take all private conversations into the hotel foyer/lobby areas while the speakers are presenting.
Write them down—that’s what the pages in the back of this program are for! You may find that your question is answered later in the Session. If not, ask your neighbors during lunch or break times—it’s a good way to make new friends. Many attendees are very sophisticated clicker trainers and can answer 19 out of 20 of the most burning questions you may have. Faculty members are often available for informal discussion in the halls and between Sessions.
Please refrain from bringing up your own experience during a lecture, i.e. “My dog always...” or “My horse never...” Attendees should reserve these type of questions for one-on-one conversation.
Appropriate questions will be based off course subject-matter or will be questions that will benefit a larger audience's collective learning.
Technical Issues/Concerns
You will need high-speed internet to watch the courses live. You can review Zoom’s internet bandwidth requirements here.
If for any reason, your internet is not sufficient during the live event, you’ll still have access to the planned recordings in your digital library after the conference. You can already test your system’s ability to stream the conference recordings by watching a free episode of Live from the Ranch on our Video on Demand site.While we will certainly help you troubleshoot problems with the conference app and share resources available to help with our video conference platform, it’s important to recognize that we cannot control the quality of your internet at any given time, and it may be possible that you are unable to watch all or some of the events live.
If for any reason, your internet is not sufficient during the live event, you’ll still have access to the planned recordings in your digital library after the conference. You can already test your system’s ability to stream the conference recordings by watching a free episode of Live from the Ranch on our Video on Demand site.
While we deeply regret if any technological/internet issues occur, no refunds will be issued. While we are taking all precautions to avoid technological/internet challenges, there may be situations that happen that are outside of our control. By registering for this event, you acknowledge this risk, and waive any claim of a refund.
There is an inherent risk in presenting live from locations all over the world (including remote locations) and there is the possibility of any number of disruptions including but not limited to the following:
- A presenter is unable to connect, and therefore the course is also unable to be presented or recorded;
- An attendee can’t connect;
- A course is interrupted or is unable to be completed, and is therefore also unable to be recorded;
- The conference platform or the network that it relies on goes down;
- Intermittent or unclear audio or video transmission;
- The recording feature malfunctions;
- And so on.
We are compiling resources to help you prepare technologically for the event. Please take some time to review the Preparing for the Event section of the FAQs to help alleviate some issues prior to the start of the event.
By agreement with the speakers, attendees may not audiotape or videotape during Sessions or Labs. Please avoid using flash cameras during videos or demonstrations. If you are taking still pictures, please don’t obscure the view for other people by moving in front of them.
During the conference Sessions and Labs, please silence all cell phones. Please take all private conversations into the hotel foyer/lobby areas while the speakers are presenting.
Write them down—that’s what the pages in the back of this program are for! You may find that your question is answered later in the Session. If not, ask your neighbors during lunch or break times—it’s a good way to make new friends. Many attendees are very sophisticated clicker trainers and can answer 19 out of 20 of the most burning questions you may have. Faculty members are often available for informal discussion in the halls and between Sessions.
Please refrain from bringing up your own experience during a lecture, i.e. “My dog always...” or “My horse never...” Attendees should reserve these type of questions for one-on-one conversation.
Appropriate questions will be based off course subject-matter or will be questions that will benefit a larger audience's collective learning.
Prepare for ClickerExpo LIVE
Yes! The conference platform, whether you choose to access it on your phone as a mobile app or on your computer, will be home base for all things ClickerExpo LIVE! It will be where you can find links to the courses, more information about sponsors, the link to the virtual store, receive notifications, and so much more!
We’ve teamed up with CrowdCompass to build a platform that you can access both in a browser and via a mobile app, making your event experience as easy as can be.
More to come on all the great features and when it will be ready for attendees to log in and look around!
In the meantime, visit check out the rest of this section to learn more about preparing for ClickerExpo LIVE, including how to use Zoom where a majority of the courses will be presented!
We are excited to have ClickerExpo LIVE be a virtual learning experience like no other! To bring that experience to your home, we will be utilizing Zoom for all of our courses (unless otherwise noted).
For each attendee to have the best possible experience, we recommend using the desktop client or mobile app. You can download that here. Only use the web client if you can't access the other options.
Whether you are new to Zoom or an experienced user, there are additional resources available to assist you:
To best utilize the Zoom platform and join ClickerExpo LIVE presentations, you will need to have a Zoom account.
To sign up for your own free account, visit zoom.us/signup and enter your email address. You will receive an email from Zoom (no-reply@zoom.us). In this email, click Activate Account.
So that we can best assist you during the event, please be sure the name used on your Zoom account is the same as your registration. And when possible, use the same email address.
When you join a Zoom meeting, we ask that you turn your camera off so you do not appear on screen. Each attendee will be muted by default. Click here for more information on joining a Zoom meeting and configuring Audio & Video.
For attendees participating in a Spotlight Spot in which you will appear on camera, permissions will be given to you by the Zoom meeting host. Prior to the event, be sure to test your microphone, camera, lighting, and that you are fully visible on screen if working away from your computer.