Training and behavior consulting work often takes place in emotionally charged situations. The stakes can be high, and clients may be upset, argumentative, or unpleasant. At times, these same characteristics describe colleagues and competitors as well. Even so, when you speak with challenging people, you can apply the core skills of careful observation, controlled emotionality, gradual shaping, and timely reinforcement of alternate behaviors. Kathy will examine a specific format for compassionate communication. Should you choose to extend “do no harm” to include verbal behavior, she will discuss key practical changes to support your commitment.
In the Lab, we'll go further. Let’s say you aspire to be consistently and skillfully force-free speaking and writing to students, clients, and colleagues. You’ve resolved to learn more about compassionate communication techniques. But you face challenges: choosing easy criteria to ensure that you’ll experience successes and finding places to practice your new habit. This is a situation all trainers know well! In this Lab, we’ll work together using demos, role-playing, and games to explore ways to expand our verbal repertoires.
Lab Notes: There will be approximately 20 spots for participants. You may participate or you may attend as an observer. This Lab is for people; no need to bring your dogs—let them rest! The focus will be on trainer skills. To participate in this Lab, you are expected to attend the prerequisite Session.