FREQUENTLY ASKED QUESTIONS
Chicago, IL · March 14-16, 2025
Registration Questions
Choosing Courses
This year at ClickerExpo, courses are labeled into Themes. Themes are an easy way for you to locate all the courses we offer on the topics of interest to you! Our largest Themes—Expanding Skills and Expanding Minds, the beating heart of ClickerExpo—help you determine which courses to take.
- Mix and match. Unlike other conferences, you are not locked into any Theme! Your registration is open-ended, so you can participate in courses from as many Themes as you like.
- Choice, simplified. Themes are a convenient way to navigate the many course choices at ClickerExpo and to easily find the courses that match your areas of interest. Filter by Theme and see the titles, descriptions, faculty, skill level, and schedule of all the courses in that Theme.
Find your Dream Themes. There are 10 Themes at ClickerExpo. See the list below and go to the Program page to begin filtering by Themes.
Expanding Skills: Designed to expand your repertoire of skills, these courses showcase innovative approaches, refinement of techniques, new protocols, or new perspectives. These courses assume a solid working knowledge of R+ training and are frequently cross-referenced with another, even more specific, Theme.
Expanding Minds: Deepen your understanding of training and behavior change science and practice. These courses showcase innovative perspectives, amplify new angles, create new connections and amplify nuance. These courses assume a solid working knowledge of R+ training and are frequently cross-referenced with another, even more specific, Theme.
Aggression & Behavior Management: These courses are for trainers working with behavior issues including, but not limited to, management of reactivity and aggression.
Solutions for Common Challenges: These courses provide innovative solutions for specific, commonly encountered, and persistently difficult-to-solve training and teaching challenges.
Behavioral Science: These courses look at building training knowledge and skill through the lens of applied behavior analysis and behavioral science.
High-Performance Training: These courses help build the skills and knowledge needed for performance in environments where outcomes are measured and results matter—whether on stage, in the ring, or in the field.
Cooperative Care/Veterinary: These courses focus on skill development and knowledge useful in husbandry and medical procedures, both at home and in veterinary environments.
Shelters: These courses address the issues common to shelter environments and rescue work.
Teaching Others: These courses help build the skills and knowledge for being a more effective and more satisfied teacher of others, including clients and colleagues in individual, group, and online settings.
Office Hours: These are open Q&A sessions with Faculty and Speakers.
Yes! We have seven distinct course formats.
Backstage Pass
A dynamic on-stage, real-time live training demonstration from several of the ClickerExpo Faculty and Speakers working with attendees’ dogs and possibly attendees as well. Volunteers can participate spontaneously or pre-arranged, depending on the course. The Backstage Pass includes demonstrations, presentations, and audience Q&A, with each focusing on a distinct training objective.
Key Conversations
On-stage discussions between two Faculty members on important topics within the training community. Engage in audience Q&A sessions and delve into thoughtful dialogues focused on specific themes that will enrich your training mindset and journey.
Learning Lab
Learning Labs offer a unique opportunity to work with your dog, work on your skills, or observe others working with dogs, all while being guided by the experienced ClickerExpo Faculty and Speakers.
- Some Learning Labs are meant for you to work with your dog. Those Labs have limited Dog/Handler Team spots for $19.95. You must pre-register for any Dog/Handler Team spot in a Learning Lab before arriving at ClickerExpo, as space is limited.
- Others are meant to develop your skills and are for humans only, as indicated in the course descriptions. There are limited Participant Learning Lab spots that also require pre-registration to reserve a spot to get one-on-one coaching from ClickerExpo Faculty and Speakers. These spots cost $9.95.
- All other human only Learning Labs and Observer spots in Learning Labs are open to all who would like to attend, no pre-registration is required.
We recommend taking a close look at the Learning Lab descriptions to figure out which ones are which! Remember, no pre-registration is necessary to observe!
Let’s Talk! (Panel Discussions)
Delve into a specific topic in a moderated discussion with a panel of speakers gathered together on our virtual stage, with time for audience Q&A. Ready for lively discussion, unique perspectives, and the expertise of those who are the best at what they do? Let’s Talk!
Office Hours
An informal open Q&A between attendees and two or more of the ClickerExpo Faculty and Speakers. Dogs are welcome and can become part of the conversation. Come with your questions about training, science, or whatever is on your mind at ClickerExpo.
Session (Conference Lecture/Sessions)
Dive into a topic through a dynamic presentation that incorporates lecture, videos, and PowerPoint. Some Sessions may also include opportunities for audience participation.
Symposium
Short presentations on a single topic by multiple faculty members, followed by a moderated discussion exploring differences, similarities, and distinctions.
Topics are chosen for this format when skilled trainers have diverse approaches to an important process, objective, technique, or concept important to R+ training.
In the ClickerExpo Chicago conference program, course types are listed within each course box directly under the speaker.
Our Chicago program features 49 learning choices through up to five simultaneous courses and multiple formats all day, every day. Unless otherwise noted in the description, the course is new!
There are a very limited number of Chicago 2025 courses that were presented in prior years. For these courses, the content will be similar but the presentation will be updated and the experience will be unique—and you’ll likely learn something new!
Learning Labs provide an opportunity to work with your dog or to observe others working with dogs under the tutelage of the ClickerExpo Faculty and Speakers.
You must register for Dog/Handler spots and a few of the Participant spots in Learning Labs before arriving at ClickerExpo, as space is limited. We recommend that you choose Learning Labs when you register in order to have the widest choice. Spots sell out quickly!
- There is a $19.95 fee for each Dog/Handler spot in a Learning Lab.
- There are some Learning Labs for humans only - a chance to let your dogs rest! Be sure to read course descriptions fully. Note that some of the Participant spots in the humans-only learning labs, where you get one-on-one coaching from Faculty and Speakers, are $9.95. These spots require pre-registration as spots are limited.
You will see other human-only Labs in our Conference Program that are open for all who attend to participate. These Observer spots do not require pre-registration and are complimentary. Please read the descriptions carefully! Some Learning Labs have prerequisite courses and prerequisite notes with requirements for participating Dog/Handler teams and Participant spots. Learn more in the FAQs below and be sure to read the course descriptions fully.
There are limited Dog/Handler and Participant spots in Learning Labs that require pre-registration to get one-on-one coaching from the presenter(s). There is a maximum of 2 Learning Lab spots per registrant for these spots.
- Dog/Handler spots are $19.95 and allow you to get one-on-one coaching from the Faculty and Speakers with your dog.
- Participant spots are $9.95 and for humans only to allow you to get one-on-one coaching from the Faculty and Speakers.
There are some Learning Labs where anyone who attends can participate. No pre-registration is required and you will be addressed as a group instead of one-on-one with the Faculty and Speakers.
Make sure to read the course descriptions and Learning Lab prerequisites notes fully.
Prefer to simply observe? That’s fine too, and no pre-registration is required in that case. You may attend an unlimited number of Labs as an observer but seating is limited, so make sure to get to your preferred courses early to get a seat.
We're glad you asked! We have a handy video that shows you how to add the Learning Lab Spotlight Spots to your agenda in registration. (Click here to play the video below.)
You do not need to pre-register to observe or to participate in human-only learning labs.
A few Learning Labs are based on concepts presented in a preceding Course. Labs that are linked to these prerequisite courses have "In Action" in their titles; and the corresponding course will be listed as a prerequisite for the Lab. Note that the prerequisite course is only a requirement if you are a participant in the Lab, but Lab observers are strongly encouraged to attend the Session as well.
Learning Lab Faculty and Speakers assume that participants have attended the prerequisite Session, if there is one. Please do not register to participate in a Lab if you do not plan to take the prerequisite course.
There are other Learning Labs that are not directly linked to a prerequisite course; these Labs offer great exploratory learning opportunities.
You will see that Learning Lab descriptions have Prerequisite Notes, which include skills, equipment, necessary requirements, and more that speakers will expect those that sign up for the Dog/Handler and Participant spots to have/have available during the Learning Lab. Please be sure to check the prerequisite notes before registering for one of these spots..
Additionally, ClickerExpo is a new environment for many people and dogs. Generally, dogs participating in learning labs should already understand the click/treat relationship, be comfortable with normal handling, and be able to work in close quarters with other dogs. Learn more about how to make sure your dog will be comfortable on our Bringing a Dog page.
No. You can either register for an available Learning Lab or join the waitlist for one that is full.
Here's how the waitlist works:
- As attendees change their schedules, spots open up.
- When a spot opens up and you are on the waitlist, you will be notified by email in the order you joined the waitlist.
- To add the Lab, see the question see Section 3: View/Modify Registration.
- You will have 12 hours before the next person on the waitlist is notified. Details will be provided in the email.
**Please Note: Being on the waitlist does not guarantee you the next available spot. When a spot opens up, you will be notified in the order you were waitlisted, and new registrants will be able to register, but only the first to do so will be added. After you are notified, if you do not register within the time stated, you will be removed from the waitlist if you have not chosen to register for the open spot. We encourage you to add events@clickertraining.com to your email contacts to ensure receipt of all emails.
**Learning Lab limits will still apply when you are notified of an open spot. If you choose to add a lab you have been notified of, but have reached your limit, you will need to modify your schedule.
- Sessions, Panels, Symposiums, Key Conversations, Backstage Passes, Office Hours, and observing Learning Labs are open seating, so you can register for the conference without knowing your full schedule! As always, seating for these courses will be available on a first-come, first-served basis. While it is unlikely that a room will reach capacity, it is possible. If a room is full, you’ll be able to choose another, fantastic course during that time period.
- You must reserve Dog/Handler and some Participant spots in Learning Labs ahead of time.
Registration for ClickerExpo Chicago includes access to all three days of courses. To view our full program, visit the Chicago program page.
If you're unable to attend all three days, we also offer options for 1- and 2-day registration. For detailed pricing, please visit the Chicago registration page.
Additional offerings—such as meals, Learning Labs working spots, the new Podcast recordings, and exciting evening activities—are available for purchase separately. You may select these options during the registration process.
If you registered before October 31, you received a code to get 50% off ClickerExpo LIVE (virtual) registration. If you register on or after November 1, you'll receive a code to get 25% off ClickerExpo LIVE (virtual) registration.
Registration and Payment Process
To register or for pricing details, check out the Chicago registration page.
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- Once you have completed your registration online and you have entered the credit card information, please make sure to wait for the confirmation page. This page tells you that you are confirmed, and ensures that you receive a confirmation email.
- If a confirmation page does not pop up and/or you do not receive a confirmation email, your charge transaction has not gone through.
- Sometimes emails do not go through to recipients because of spam filtering (this is almost always the case with aol addresses). Please be sure that you have added events@clickertraining.com to your email address book so that our emails get through to you.
If the system will not take your credit card payment:
- Please check to make sure you are using a credit card we accept (American Express, Visa, MasterCard, and Discover).
- Please be sure that the credit card info that you entered online matches exactly the billing info your credit card company has on file, or the card will not process.
- Do not hit the back button or close the window before the credit card has finished processing, or you will not be registered.
- Do you have an international credit card? Occasionally, international cards do not process successfully. If you have an international card and your payment does not go through, we’re happy to help! Please reach out to us at events@clickertraining.com.
If the credit card transaction still does not go through, please email us at events@clickertraining.com or call 1-800-47-CLICK.
- If you have gone through part or all of the registration process and you get an Incomplete Registration email (and no confirmation email), it means you are not registered and you were not charged. You will need to go back and register again. These messages are generated automatically and do not require a reply.
- If you get no message (confirmed or incomplete), please check your spam and/or junk mail folders.
ClickerExpo Chicago registration includes a discounted registration for ClickerExpo LIVE (50% off!) if you register before October 31, 2024.
You must register for ClickerExpo Chicago first to receive your discount code for ClickerExpo LIVE. Instructions for registering for ClickerExpo LIVE will be provided in your ClickerExpo Chicago registration confirmation email.
This offer is exclusively available for you; it may not be transferred or shared with anyone else.
Please note: Additional fees apply to optional items. You must register for LIVE by January 21, 2025, at 11:59 pm (PT).
Yes! Choose the option that's right for you. Two and three-month payment plans are available for a one-time fee of $14. The payment plan must be started by November 28, 2024 for ClickerExpo Chicago.
Email events@clickertraining.com to set up a plan today! Review terms and conditions.
View/ Modify/ Changing Your Registration
- To view or change your registration:
- Click the link in your registration confirmation email.
- Enter the name and email address used at registration.
- You will then receive a verification code to the mobile number submitted during the registration process.
- If you did not enter a phone number during registration, the code will go to your email address.
- Enter the verification code to access your registration.
- You may make changes to your record up until February 3, 2025.
- If you make a change to your registration record (such as adding a meal), you will receive an email confirmation.
- If you don't get a confirmation email, it may mean the change did not go through. You will need to check your record and, possibly, make the change again.
- Please be sure to confirm the change at the bottom of the page every time a change is made.
You can log into your registration to review your selections at any time. Do not wait until you are onsite at ClickerExpo to check your registration record for the first time.
Register with Confidence! For ClickerExpo Chicago 2025, we are offering the following cancellation policy:
- Cancel within 48 hours for a full refund by emailing events@clickertraining.com.
- Cancel by Thursday, January 9, 2025 for a 90% refund of the registration fee and 100% of optional items (including meals and events).
- Cancel by Monday, February 3, 2025 for a 50% refund of the registration fee and 100% of all optional items (including meals and events).
- After these dates, no refunds will be issued.
- Medical emergency? If you experience a personal medical emergency after the cancellation deadline of February 3, 2025, please email us at events@clickertraining.com. With provided documentation, we can offer an event credit, partial refund, or other in-kind options.
To cancel your registration after 48 hours, please log into your registration page and click the “Cancel” button. Use the information from your confirmation email to access your registration page. Please note that refunds will not be processed outside of this policy.
We strongly recommend travel insurance, especially for overseas trips. Insurance protects your overall investment if you are forced to cancel your registration. It protects you in many situations, including lost luggage or illness. Many independent agencies offer travel insurance, as do travel providers.
If you no longer wish to attend ClickerExpo LIVE or receive access to the conference course recordings for one year, please follow the cancellation policy listed below:
- Cancel within 48 hours for a full refund by emailing events@clickertraining.com.
- Cancel by Monday, November 25, 2024 for a 90% refund of your registration fee and 100% of Learning Labs.
- Cancel by Friday, December 20, 2024 for a 50% refund of your registration fee and 100% of Learning Labs.
- After that deadline, no refunds will be issued, but you will still receive access to all conference recordings!
If you want to keep your ClickerExpo LIVE registration, simply pay the balance due (current registration rate minus the discounted rate you already paid with your Chicago registration) on your LIVE registration as follows. If you cancel your Chicago registration:
- On or before Thursday, January 9, 2025, you will have 7 days after your cancellation to submit the additional payment for ClickerExpo LIVE. After 7 days, your LIVE registration will be automatically canceled; you will receive a 90% refund of your registration fee.
- After Thursday, January 9, 2025, your LIVE registration will be canceled and no refund for ClickerExpo LIVE will be issued.
Referral Program
Your referred registrant:
- Must be a first-time ClickerExpo attendee.
- Must choose “Friend” and list your full name and email address during registration.
- Must apply the discount code at checkout, and they may not combine it with other discount, member, or group codes.
We will review referrals every month to confirm eligibility and share the total amount of earned credits to date by email.
No, but we encourage you to register as early as possible to receive the best registration price.
We will keep a tally of registration credits that you have earned and send monthly updates. If you choose to register when we apply the registration credits in February, we will provide you with an individual discount code to use. You will forfeit the credits if you don't register during this time.
Please ensure you give the same email address to all first-time friends registering so we can contact you.
Dogs at ClickerExpo
Dogs are welcome at ClickerExpo Chicago, and we will have multiple course formats that dogs may participate in!
Our Learning Labs are a great place to have your dog participate! Please note, dog/handler teams must pre-register to participate and spots are limited! See Choosing Courses above for more information about Learning Labs.
In our Backstage Passes, you’ll see live demonstrations from world-class trainers working with attendees’ dogs. Demo dogs may be chosen on the fly from amongst volunteers in the audience.
During Office Hours, peek inside the minds of your favorite trainers through informal, open Q&A. Bring your dog along for troubleshooting tips!
Continuing Education Units (CEUs)
ClickerExpo Chicago has received CEU accreditation from the Certification Council for Professional Dog Trainers (CCPDT), International Association of Animal Behavior Consultants (IAABC), and Karen Pryor Academy (KPA).
Three-Day Attendees:
- CCPDT:
- 30 Knowledge CEUs
- 1.5 Skills CEUs for each Dog/Handler Spot in Learning Labs (up to 2 total Learning Labs)
- International Association of Animal Behavior Consultants (IAABC):
- 8 CEU credits each on Friday, Saturday, and Sunday, for a maximum number of CEUs totalling 24, if in attendance each day
- 2.25 CEUs for each Learning Lab (up to 2 total Learning Labs)
- Karen Pryor Academy:
- 24 CEUs
- 2.25 Hands-On CEUs for each Learning Lab (up to 2 total Learning Labs)
One-/Two-Day Attendees:
The CEUs earned for each day of ClickerExpo can be found below. If you are a two-day attendee, simply add the days together for your total number of CEUs. Please note that there is a maximum of one (1) Learning Lab spot for one- and two-day registrants.
- CCPDT:
- Friday: 10 Knowledge CEUs
- Saturday: 10 Knowledge CEUs
- Sunday: 10 Knowledge CEUs
- 1.5 Skills CEUs for a Dog/Handler Spot in Learning Labs
- International Association of Animal Behavior Consultants (IAABC):
- Friday: 8 CEUs
- Saturday: 8 CEUs
- Sunday: 8 CEUs
- 2.25 CEUs for each Learning Lab
- Karen Pryor Academy:
- Friday: 8 CEUs
- Saturday: 8 CEUs
- Sunday: 8 CEUs
- 2.25 Hands-On CEUs for each Learning Lab
ClickerExpo Chicago Podcast!
We are doing something new this year, and offering ClickerExpo on-the-go via a podcast! For only $29.99, you can have one-year access to the audio recordings of nearly 30 courses from ClickerExpo Chicago. Add to your registration today and spend the next year listening to your favorite Faculty and Speakers wherever you are. Walking the dog, on a long drive, doing your chores - why not do it with ClickerExpo Chicago course audio recordings in your ear!
Learning Labs and Backstage Passes will not be included in the ClickerExpo Chicago Podcast recordings. Access will be for those who purchase it, recordings are not to be shared.
Meals at ClickerExpo Chicago
Yes! Food is important to you staying on top of your game and refreshed. Our meals are more than just food; they also have great social, networking, and content associated with them. During registration, you can purchase the following:
- Lunch on Friday, Saturday, and Sunday. Each lunch features roundtable discussions with ClickerExpo Faculty and Speakers as well as tables dedicated to specific topics so you can chat and network.
- Friday Night Social Event - a fun, social evening featuring food and a cash bar, all in a cocktail lounge type atmosphere with a structured social component, too!
- Saturday Night Conference Dinner- our signature dinner with a special Guest Speaker, Jade Fountain.
You can add your meals when you register OR add your meals after you register; note that meals need to be added to your registration before January 13, 2025. For breakfast, there are multiple coffee shops and restaurants open for breakfast within half a mile of the hotel t and, of course, the conference hotel, has both a sit-down restaurant and convenient grab–n–go options.
Yes, you can with the Conference Meals and Events Package!
Get the full experience with the Conference Meals and Events package and save $25! Our Conference Meals and Events Package includes:
- Lunch Friday, Saturday, and Sunday
- Friday Night Social Event
- Saturday Night Conference Dinner
Conference Meals and Events Package: $217 ($25 savings after fees vs. purchasing individually!)
Please note: alcoholic beverages are not included in any meal or event unless otherwise noted.